Shipping destinations
We offer shipping across Germany and the European Union. For deliveries outside the mentioned areas, please contact our customer service team to discuss shipping options and rates.
Shipping costs
Enjoy free shipping in Germany, always. In the EU, it’s free for orders above €100 — just €4.99 otherwise.
Delivery times
- Germany: 1-3 business days
- EU countries: 2-7 business days (varies by country)
Please note that delivery times are estimates and may vary due to external factors.
Delayed deliveries
If your order does not arrive within the estimated delivery time, please contact our customer service. We will investigate the delay and endeavour to resolve it promptly.
Return of orders
You have the right to return items within 30 days of delivery without giving a reason. To return an item, please contact us at info@silai.store within the 30-day period.
Conditions for returned goods
Items must be returned in their original condition, with all tags and packaging. We cannot accept returns on used, damaged or altered items.
How to return
To initiate a return for defective or incorrect items, please contact our customer service department to obtain return authorization and instructions.
We will be responsible for return postage costs. We recommend using an insured shipping service as we cannot accept liability for loss in transit.
Refunds
After receiving and inspecting the returned merchandise, a refund will be issued to your original method of payment if the return is approved. We endeavour to process refunds as quickly as possible.
Defective or incorrect items
If you receive a defective item or an item that does not match your order, please contact us immediately. We will arrange a free return, exchange or refund.
